U.S. DOT Penalizes Southwest Airlines $140 Million for 2022 Holiday Meltdown
DOT ensured Southwest paid over $600 million back to passengers and issued record penalty – 30 times larger than any in DOT history – to deter other airlines from failing to protect customers during disruptions. WASHINGTON – The U.S. Department of Transportation (DOT) has announced a $140 million civil penalty against Southwest Airlines for numerous violations of consumer protection laws during and after the operational failures that cancelled 16,900 flights and stranded over two million passengers over the 2022 Christmas […]