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Lost luggage? Why airlines can be slow to help

Written by on January 18, 2018

Lines were long and baggage was piled high. A Swiss International Air Lines agent told Jim Modlin that a conveyor belt was broken, but assured him that his clothes and ski equipment would be on his flight to Zurich on the first Saturday in January. They weren’t. Instead, Mr. Modlin’s luggage joined the tens of thousands of bags from dozens of airlines piled up at New York’s Kennedy Airport. It took Swiss five days to get his two bags to him, just as his one-week vacation wrapped up. Wall Street Journal


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