These days, ‘you practically need a PhD’ to figure out frequent-flier status —

The airlines’ most valuable customers, those who fly most often and spend the most money, receive the sorts of benefits that most travelers can only salivate over – lounge access, free checked luggage, free upgrades, free itinerary changes. But most travelers aren’t constantly flying, and they will find that the airlines have made it a lot more complicated to qualify even for a piece of that good life. New York Times/Denver Business Journal

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